Shipping Policy
Important information about delivery areas, shipping fees, delivery times, and methods.
For cancellations, returns, and refunds, please see our Refund Policy.
1. Delivery Areas
CareEarth Mart provides delivery services throughout Japan.
We deliver to the following regions:
- Hokkaido / Tohoku
- Kanto
- Chubu
- Kansai
- Chugoku / Shikoku
- Kyushu / Okinawa
2. Shipping Fees
Shipping fees are automatically calculated based on your order total (tax included), product type (regular / frozen & chilled), and delivery prefecture. The tables below are approximate.
Regular Products (non-frozen/chilled)
Rates by order amount (Hokkaido and Okinawa have separate rates):
| Order Total (tax incl.) | Standard | Hokkaido | Okinawa |
|---|---|---|---|
| Under ¥1,499 | ¥950 | ¥1,100 | ¥2,200 |
| ¥1,500 – ¥9,999 | ¥1,100 | ¥1,400 | ¥3,000 – ¥4,400 |
| ¥10,000 – ¥19,999 | ¥1,600 | ¥2,200 | ¥6,700 |
| ¥20,000 – ¥29,999 | ¥2,750 | ¥3,000 | ¥9,300 |
| ¥30,000 and above | Varies by weight/size (Standard from ¥3,600 / Hokkaido & Okinawa higher) | ||
Frozen & Chilled Products
Applicable to: meat & meat products, fruits, frozen beverages, frozen category items, etc. Rates by order amount:
| Order Total (tax incl.) | Standard | Hokkaido / Okinawa |
|---|---|---|
| Under ¥1,499 | ¥1,490 | ¥1,990 |
| ¥1,500 – ¥2,999 | ¥1,690 | ¥2,150 |
| ¥3,000 – ¥9,999 | ¥1,950 | ¥2,800 |
| ¥10,000 – ¥19,999 | ¥2,490 | ¥3,990 |
| ¥20,000 and above | ¥3,390 | ¥5,160 |
* For frozen/chilled shipments to Okinawa, the same rate as Hokkaido applies.
When ordering frozen/chilled and regular products together, the frozen/chilled shipping rate applies. The actual shipping fee will be shown on screen after you enter your delivery address.
3. Delivery Times
Orders are typically shipped within 2–3 business days.
Delivery times vary by destination:
- Kanto region: 1–2 days after shipment
- Chubu / Kansai region: 2–3 days after shipment
- Other regions: 3–5 days after shipment
- Remote islands / some areas: 5–7 days after shipment
* Delivery may be delayed due to severe weather or traffic conditions.
4. Delivery Methods
We use the following delivery methods:
- Parcel delivery: Yamato Transport, Sagawa Express, Japan Post, etc.
- Frozen/chilled products: Temperature-controlled delivery (cool delivery)
- Large items: Separate delivery arrangements will be provided
5. Delivery Time Slot Selection
You may choose a preferred delivery time slot:
- Morning (8:00–12:00)
- 12:00–14:00
- 14:00–16:00
- 16:00–18:00
- 18:00–20:00
- 20:00–21:00
* Time slot selection may not be available depending on the carrier.
6. If You Are Not Home
If delivery cannot be completed:
- A delivery notice will be left in your mailbox
- Please arrange redelivery using the method described on the notice
- If no redelivery request is made within one week, the package may be returned to us
7. Receiving Your Package
Upon delivery, please check the following:
- No damage or deformation to the delivery box
- Correct quantity and contents
- Proper temperature for frozen/chilled products
* If there is any issue with your order, please contact us immediately.
8. Delivery Trouble Resolution
In case of delivery issues, we will respond as follows:
- Damaged or defective items: Free exchange or return/refund
- Delivery delay: We will investigate and contact you
- Wrong item delivered: Correct item will be reshipped
9. Contact Us
For shipping-related inquiries, please contact:
CareEarth Mart
Email: ce_mart@careearth.info
Business hours: Weekdays 9:00–18:00